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MAS Hub Policies

Shipping & Pickup

How shop orders get to you — free pickup at the store, or flat-rate shipping on eligible orders.

Draft — pending legal reviewLast updated July 2026

Free store pickup

  • Pickup is always free.Collect your order at MAS Mail & Print Center, 5970 E State St, Rockford, IL 61108.
  • We'll notify you by email (or text, if enabled) the moment your order is ready — please wait for the ready notice before heading over.
  • Store hours: Monday – Saturday: 9:00 AM – 6:00 PM · Sunday: Closed.

Shipping — business cards

  • Eligible business-card orders ship anywhere in the U.S. for a $10 flat rate.
  • For eligible business-card orders with approved, print-ready artwork, we target delivery within two business days of proof approval. This is a target, not a guarantee — complex jobs, artwork revisions, and carrier conditions can extend it.
  • The clock starts when your proof is approved and payment is complete, not when the order is placed.

Shipping — other products

Most other shop products are made for pickup. Where shipping is offered at checkout, the rate and estimated timing are shown before you pay. If you need something shipped that doesn't show a shipping option, contact usand we'll quote it.

Carrier exceptions

  • Once a package is with the carrier, transit times are outside our control. Weather, peak-season volume, and carrier service disruptions can delay delivery beyond any target.
  • Deliveries to Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO addresses may take longer or may not be eligible for the flat rate — we'll tell you before your order is produced if that affects you.
  • We currently ship shop orders to U.S. addresses only.
  • If a shipment arrives damaged, keep the packaging and contact us right away — see Refunds & Reprints.

Tracking

Shipped orders include a tracking number in the shipping confirmation email. You can also follow any package from the tracking page.

Questions? Contact MAS Hub.

Contact MAS Hub