Refunds & Reprints

• If something is wrong, contact us first. Reach out within a few days of receiving your order — call 815.505.2509, email info@mashub.net, or use the contact page. Photos of the issue help us resolve it faster.
• Defective orders are remade.If an order arrives with a production defect or doesn't match the proof you approved, we'll remake the affected items.
• Because most of our work is custom-printed to your specifications, finished custom items generally can't be returned for reasons other than a defect or a mismatch with the approved proof — errors present in an approved proof are covered by our Terms of Service.
• Ready-made retail items (like premade greeting cards or ready-made printed shirts) can be discussed at the counter — bring your receipt.

The following is the MAS Hub mailbox refund and cancellation policy, reproduced exactly as written:

Mailbox rental fees are due in advance. Fees are not prorated and are not refunded if the service is cancelled, whether by the customer or by MAS Hub. The $20 setup fee is nonrefundable. A customer may stop renting at any time: service stays active through the end of the term already paid for and does not renew after that. All issued keys must be returned when service ends.

The full mailbox terms — plans, allowances, storage fees, and access hours — are summarized in the Mailbox Agreement.

Approved refunds are issued to the original payment method. Card refunds are processed through Stripe and typically appear within a few business days, depending on your bank.