Mailbox Agreement

• Prepay 12 months at the standard monthly rate and the 13th month of service is free.
• One-time setup fee: $20.
• To start: Three months is the shortest term online — three months' rent plus the one-time $20 setup fee, before applicable tax — Small $65, Medium $80, Large $95.

• Each plan includes the monthly package allowance shown above. Packages beyond the allowance are $1 each.
• Unused allowances don't roll over to the next month.
• Receives deliveries from USPS, UPS, FedEx, DHL and other carriers.

• Standard packages: held free for 7 days, then $1 per package per day.
• Oversized packages (over 30 lb, longer than 36 inches on any side, or requiring dedicated floor space): held free for 3 days, then $3 per package per day.

• Signing up online requires a card. Nothing is charged while we review your application. Once it's approved we send you a secure payment link, and the card you pay with is kept on file. If you sign up and pay at the counter instead, we can start your box without keeping a card.
• Renewal is month to month, and it is automatic. When the term you prepaid ends, the card on file is charged for one more month at the current monthly rate for your box size — and again each month after that. A prepaid term does not renew as another term of the same length. The rate charged is the rate in force on the day of the charge, which may be higher than the one you were quoted.
• We may also charge that card for the rest of what you owe on the box. That means package storage and late-pickup fees once a package sits past the free window shown above, and forwarding or shipping mail or packages to you. Those charges are not automatic — we make them when the fee is owed.
• Nothing asks you to confirm each charge, and there is no online cancellation. Call or stop by the store to stop the automatic renewal, to change your card, or to have it taken off file. Stopping the automatic renewal does not cancel your service and does not refund fees already paid — see Refunds and cancellation below.
• If a charge fails, the amount is still owed. We do not promise to email you about a failed charge. Notice placed in your mailbox is the notice required under the signed agreement, and unpaid fees can lead to service being suspended or cancelled.

This is the exact wording shown on the payment page, and in your online account, for a card we keep:

Your card is saved and set to renew this mailbox. When this term ends, MAS Hub LLC charges it automatically for one more month at the current monthly rate for your box, and again each month after that, unless the store has stopped it for you. The store may also charge this card for the rest of what you owe on the box — package storage or late-pickup fees when a package sits past its free pickup window, and forwarding or shipping mail or packages to you. Nothing asks you to confirm each charge, and it can't be cancelled online — call or stop by the store to stop the automatic renewal, to change your card, or to have it removed.

Mailbox and package access is available during business hours: Monday – Saturday: 9:00 AM – 6:00 PM · Sunday: Closed. There is no after-hours access.

• Every private mailbox holder must complete USPS Form 1583 — this is a USPS requirement for all commercial mail receiving agencies, not a MAS rule.
• You'll need a photo ID and a proof of address. You can upload them with the online application or bring them to the store.
• Mailbox service can't begin until the Form 1583 paperwork is complete.

Keys are issued at enrollment. A replacement or lost key is $15. All issued keys must be returned when service ends.

Reproduced exactly as written:

Mailbox rental fees are due in advance. Fees are not prorated and are not refunded if the service is cancelled, whether by the customer or by MAS Hub. The $20 setup fee is nonrefundable. A customer may stop renting at any time: service stays active through the end of the term already paid for and does not renew after that. All issued keys must be returned when service ends.

See plans and apply on the mailbox rental page, call 815.505.2509, or contact us— we're happy to walk you through it at the counter.